Welcome to Fanlore. These Terms of Service ("Terms") are a contract between you and Fanlore, Inc. [ENTITY NAME/STATE — confirm at incorporation] ("Fanlore," "we," "us"). They cover your use of the Fanlore platform, the artist-branded mobile apps we power (for example, Mystic Methods and Ninth Key), our websites, and the related services (together, the "Service").
By creating an account, tapping "I agree," or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.
1. How Fanlore works
Fanlore builds mobile apps and web tools that let independent artists run their own fan community. Each app runs under an artist's brand (each an "Artist App"). When you use an Artist App, you're using Fanlore's technology, and you're also joining that specific artist's community. Some things are set by the artist: the way the app looks, the content in the Chest, the rewards on offer, and the community rules. Other things are handled by Fanlore: the sign-in system, the points ledger, in-app purchases, and site reliability.
2. Who can use Fanlore
You must be at least 18 years old to use the Service. The Service is for adults only. We don't knowingly allow anyone under 18 to create an account. If we learn an account belongs to someone under 18, we'll terminate it and delete the associated data.
You also need to be legally able to enter into a contract in the place where you live, and you can't be barred from using the Service under U.S. or other applicable law.
3. Your account
You can sign in with Sign in with Apple, Google, or an email and password. You're responsible for the accuracy of the profile information you give us and for keeping your login credentials secret. You're responsible for everything that happens under your account. If someone else uses it, that's on you unless you can show us the access was unauthorized. Tell us right away at support@fanlore.io [confirm] if you believe your account has been compromised.
You may only maintain one account per artist community per person. Sharing accounts or running multiple accounts to game the points system is not allowed and can lead to suspension, forfeit of points, or termination.
4. Points, rewards, and the Chest
Fanlore lets you earn points for actions inside an Artist App — for example, following the artist on Spotify, checking in at a show, playing a mini-game, voting in a poll, or buying merch through the artist's store. You can redeem points for things like Chest content, merch discounts, guest-list entries, and (where offered) discounts on paid features.
Points have no cash value. They aren't currency, property, or a stored balance you own. They're a limited, revocable license to request rewards inside the Service, subject to these Terms. Specifically:
- Points are not redeemable for cash, and are not transferable outside the Service.
- We (or the artist running the community you're in) can add, adjust, expire, or revoke points at any time to correct errors, fix abuse, reflect a returned purchase, or run a promotion.
- We can change the rewards catalog, the number of points needed to redeem a reward, and the way points are earned. Rewards are subject to availability and, in some cases (like guest list spots), to the artist's discretion.
- If your account is suspended or terminated, or if the Artist App you use shuts down, your points balance goes with it. We aren't required to compensate you for lost or unused points.
- We can end the points program or a specific Artist App with reasonable notice.
Rewards that involve a physical or in-person experience (like a wristband or guest-list spot) are provided by the artist or their team, not by Fanlore. We handle the technology; the artist handles the event.
5. Purchases and in-app purchases
Some parts of the Service cost money. When you buy something inside an iOS Artist App, the payment goes through Apple's App Store using Apple in-app purchase. Apple, not Fanlore, is the merchant of record, and Apple's terms and refund rules apply on top of ours. When you buy merch through the artist's Shopify store linked to the app, Shopify (and the artist) handle the checkout, tax, and shipping.
Unless we tell you otherwise or the law requires it, all in-app purchases are final. Tips, if offered, are non-refundable except where required by Apple's refund policy or applicable law. Points redemptions are also final once processed.
If you want a refund on an App Store purchase, you'll usually need to go through Apple directly at reportaproblem.apple.com. If a purchased feature isn't delivered as described (for example, a ShoutOut we don't fulfill — see Section 6), reach out to support@fanlore.io [confirm].
6. ShoutOuts
A ShoutOut is a personalized video an artist records for a fan. You submit a written prompt with what you'd like the artist to say and (optionally) the recipient's name and the occasion. You pay through Apple in-app purchase, in points, or a combination. The video is delivered inside the app.
- Delivery window. Our current delivery target is 14 days from purchase. If the artist doesn't deliver in that window, we cancel the request and issue a refund back through the App Store (for cash portions) and the points ledger (for point portions).
- Artist discretion. An artist can decline any ShoutOut request — for example, if the prompt asks for something that's offensive, illegal, promotes a competitor, names a real person without their consent, or otherwise crosses a line the artist doesn't want to cross. If your request is declined, you get a full refund.
- Gift ShoutOuts. If you buy a ShoutOut for someone else and they decline it, we refund you automatically.
- Prompt content. Your prompt must follow the content rules in Section 8. We screen prompts for obvious abuse and reject anything that violates these Terms.
- How the video can be used. Unless the artist tells you otherwise, a ShoutOut video is for your personal, non-commercial use. Don't sell it, don't run ads against it, and don't use it to imply an endorsement.
7. Community, chat, and content you post
Some Artist Apps include a community chat, an artist chat channel, comment threads, quiz answers, setlist votes, and other places where you can post messages or content ("User Content"). By posting User Content you agree to the community rules below and you grant Fanlore and the artist running the community a worldwide, non-exclusive, royalty-free license to host, store, cache, display, reproduce, modify (for formatting), and distribute your User Content solely to operate and promote the Service. You keep ownership of what you post.
Community rules. Don't post anything you don't have the right to share. Don't post anything that harasses, threatens, or sexualizes anyone. No spam, no scams, no doxxing, no illegal content. Don't share other fans' personal information. Don't impersonate the artist or Fanlore staff.
We and the artist's team can remove any post, mute any user, or ban an account from the community for breaking these rules. We don't pre-screen everything, and we're not responsible for what other users post.
8. Things you can't do
- Break the law, or use the Service to help someone else break the law.
- Harass, threaten, or dox anyone.
- Gaming the points system — for example, running bots, using multiple accounts, spoofing GPS to fake a show check-in, or exploiting a bug to earn points you didn't legitimately earn.
- Reverse engineering, decompiling, or trying to extract source code, unless the law says we can't stop you.
- Scraping, mirroring, or resyndicating Fanlore content or another fan's information.
- Using automated systems, load testing, or anything that puts a disproportionate load on the Service.
- Bypassing security, rate limits, or access controls.
- Impersonating the artist, their team, or Fanlore staff.
- Reselling access, points, guest-list entries, ShoutOuts, or Chest content.
Breaking any of these can get your points wiped, your account suspended, your access terminated, and (if it caused real damage) can lead to legal action.
9. Intellectual property
The Fanlore platform, our software, our brand, and our content are owned by us or our licensors. The artist owns their music, their videos, their artwork, and their brand. We each keep those rights. Nothing in these Terms transfers ownership of that material to you. You get a limited, personal, non-exclusive, non-transferable, revocable license to use the Service and to view content in the app on your device, in line with these Terms.
Content in an Artist App — including music, videos, Chest content, artwork, and merch imagery — is provided by the artist running that app. The artist, not Fanlore, is responsible for having the rights to the content they publish. Fanlore hosts that content as a service provider.
Copyright complaints (DMCA)
We respect copyright and expect everyone using the Service — fans and artists — to do the same. If you believe content in the Service infringes your copyright, send a notice to our designated agent at support@fanlore.io [confirm — register designated agent with the U.S. Copyright Office at incorporation] including everything required by 17 U.S.C. § 512(c)(3): (a) your physical or electronic signature; (b) identification of the copyrighted work you claim is infringed; (c) identification of the material you claim is infringing and where it appears in the Service; (d) your contact information; (e) a statement that you have a good-faith belief the use isn't authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the notice is accurate and that you're the copyright owner or authorized to act for them.
When we receive a valid notice, we'll remove or disable access to the identified material promptly and notify the person who posted it. If you posted material that was removed and believe it was a mistake or misidentification, you may send a counter-notice with the information required by 17 U.S.C. § 512(g)(3); if the original claimant doesn't file a court action within the statutory window, we may restore the material.
Repeat infringers: we will terminate the accounts of users — including artist accounts — that are determined to be repeat infringers, in appropriate circumstances and at our discretion.
10. Third-party services
The Service works with third-party services — Apple (App Store, Sign in with Apple, in-app purchase, push notifications), Google (Sign in with Google), Spotify, YouTube, X (Twitter), Shopify (merch), and others we may add. When you use one of those integrations, you're also agreeing to that company's terms, and their handling of your data is governed by their own privacy policy. We're not responsible for third-party services or how they treat your data once it reaches them.
11. The Service is provided "as is"
We work hard to keep the Service running, but we can't promise it will always be available, error-free, or secure. To the fullest extent the law allows, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We don't warrant that the Service will meet your expectations, that any content is accurate, or that any specific reward will be available.
12. Limitation of liability
To the fullest extent the law allows, Fanlore and its officers, directors, employees, and affiliates aren't liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or points, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service is capped at the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) US $100.
Some jurisdictions don't allow limits on certain damages. If those laws apply to you, some of these limits might not apply.
13. Indemnification
You agree to defend, indemnify, and hold Fanlore harmless from claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service, (b) your User Content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.
14. Disputes, arbitration, and class waiver
[Arbitration and class-action waiver — counsel to confirm final structure and any required 30-day opt-out notice.]
You and Fanlore agree to try to resolve any dispute informally first by emailing support@fanlore.io [confirm] and giving us 30 days to respond.
If we can't work it out, you and Fanlore agree that any dispute arising out of or relating to the Service or these Terms will be resolved by binding, individual arbitration administered by JAMS or the American Arbitration Association under their consumer rules, in a location convenient to you. You and Fanlore each waive the right to a jury trial and the right to participate in a class action, class arbitration, or representative action. Small-claims court and injunctive relief for intellectual-property misuse are exceptions and can proceed in court.
15. Governing law and venue
These Terms are governed by the laws of the State of [Nevada], without regard to conflict-of-laws rules. Where arbitration doesn't apply, the state and federal courts located in [Clark County, Nevada] have exclusive jurisdiction.
16. Termination
You can stop using the Service at any time and delete your account (see the Privacy Policy for how). We can suspend or terminate your access, remove content, or shut down an Artist App if you break these Terms, if we're required to by law, or if we decide to stop offering the Service. Sections that are meant to survive termination will keep applying, including the license you granted us to your User Content, the disclaimers, limits of liability, indemnification, and dispute resolution.
17. Changes to these Terms
We may update these Terms from time to time. If we make a material change, we'll give you notice inside the app or by email before it takes effect. Your continued use of the Service after the change means you accept the new Terms. If you don't accept, stop using the Service and delete your account.
18. Apple App Store — extra terms for iOS apps
If you downloaded an Artist App from Apple's App Store, the following also applies:
- These Terms are between you and Fanlore, not between you and Apple. Apple has no responsibility for the app or its content.
- Your license to use the app is a limited, non-transferable license to use it on any Apple-branded device you own or control, subject to the Usage Rules in the Apple Media Services Terms.
- Apple has no obligation to provide any maintenance or support for the app.
- If the app fails to conform to any applicable warranty, you can notify Apple, and Apple will refund the app's purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation for the app.
- Fanlore, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, consumer protection claims, and claims that the app fails to conform to any legal requirement.
- Fanlore, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim relating to the app.
- You represent that you're not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting," and that you're not on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
19. General
These Terms, along with our Privacy Policy and any additional terms shown in the Service, are the entire agreement between you and Fanlore. If a court finds any part unenforceable, the rest still applies. We can assign these Terms; you can't. Our failure to enforce a provision isn't a waiver of that provision. There are no third-party beneficiaries except Apple as described above.
20. Contact
Questions about these Terms? Email support@fanlore.io [confirm].
Fanlore, Inc. [ENTITY NAME/STATE — confirm at incorporation]